Frequently asked questions General Do you take commissions? Yes I do. You can contact me at laurahorsleyfibreart@gmail.com (laurahorsleyfibreart@gmail.com)with your request. Upon receipt of your request I will contact you to find out more about your wishes and expectations and send through terms and conditions for commissioning the project. Only upon agreement to the terms and conditions will the commission be accepted and commenced. Are there restrictions to what you can make? The Artist will not make any licensed or copyrighted item for sale on my website, craft fairs, commissions, or sale elsewhere. The Artist also reserves the right to decline commission requests without needing to give any explanation, however the Artist would likely provide some detail out of courtesy. How do I contact the Artist? You can contact the artist by emailing laurahorsleyfibreart@gmail.com (laurahorsleyfibreart@gmail.com) Do you make cat/dog/pet toys? No. While the wool items can be extremely attractive to cats and other pets, particularly makes where lanolin-rich core wool is used, I do not make items specifically for animals or pets and cannot recommend them for this purpose. One of the main concerns with giving felted items cat toys is that cats have tongues with reverse barbs on them, everything that sticks on those barbs goes on a one-way journey to the stomach. Ingesting wool can then cause intestinal obstruction or strangulation of the intestine which can be fatal for cats and other animals. Many of my makes not only contain fibres, but often include small parts, such as glass eyes and ribbon which can also cause problems if swallowed. While some people do choose to give their cats/pets felted toys, and there's lots of felted toys on the market, I do not encourage giving any of my creations to animals (or children). If you do have cats (or small children) please do supervise them when your items are on display, and wherever possible display them out of their reach. Do you make items for children? No. I will not make items specifically for children to be used as toys. I prefer to make ornamental items and art work. Children's toys need safety testing and this would take my work into a direction I would prefer not to explore at this time. Some people do request me to make small animals and items (e.g. for use in baby photography, or on children's bedroom mobiles) which I am willing to do as the items are not left with the baby other than to take a quick photograph and/or are not played with. Many of my items contain small parts, such as beads, glass eyes, or threads which could pose danger to small children such as choking hazards and problems if they were ingested. Therefore my items are not designed to be given to children (or pets) and children should be supervised at all times when in the vicinity of felted items.

Laura Horsley laurahorsleyfibreart@gmail.com Contact Laura Horsley Fibre Art Submit Thanks for reaching out!

Exhibitions, Collaboration, and Events On this page you will see details of exhibitions where my art work will be displayed, along with details of upcoming events such as craft fairs and workshops. I'm always looking for new opportunities to collaborate with other artists and event organisers so if you know of any upcoming events please do contact me at laurahorsleyfibreart@gmail.com Craft Fair - Every second Saturday of the month at St Michael's and All Angels Church, Washington, NE37 3BN I regularly attend this craft fair each month, and I am joined by some amazing crafters. They also make a lovely cuppa, so you can pop in for a mooch around, grab a cuppa and a cake, and come and see me in person at my stall! Christmas Craft Fairs Check out my socials for updates on where I will be attending this festive season! Tall Ships Races Hartlepool 2023: "Sea Bound: A Celebration of Nautical Art" Community Hub Central, York Road, Hartlepool 3rd July-20th August 2023 "Sea Bound: A Celebration of Nautical Art" was curated by Fab Lab Hartlepool in honour of the Tall Ships' arrival in Hartlepool. With local artists using a range of mediums to create their pieces, it has been extremely rewarding to see "This Storm Too Shall Pass" featured and standing proudly among other fantastic pieces. "I've Got Yer Back"collaborative art project with University of Edinburgh I submitted a felted replica of a T3 vertebra to contribute to this collaborative art project. Each artist was designated their own vertebra piece to make and it came together into this amazing installation to honour National Back Week in October 2023 and International Anatomy Day. Coming Soon! I'm always looking for new opportunities to showcase my work and share it with others. I'll keep you updated on any further events. If you spot anything you think I may be interested in please reach out. Hopefully see you soon!

Laura Horsley Fibre Art provides information about the artist, online store featuring unique art work and needlefelted gifts, and online portfolio. Fibre art, decor, gifts, and bespoke workshops Laura Horsley Fibre Artist, Stockton-on-Tees Contact laurahorsleyfibreart@gmail.com for commission requests. See Instagram or Facebook links for latest creations and upcoming attendance at craft fairs. Join the mailing list - don't miss exciting updates and new product releases! Email Subscribe Thanks for subscribing!

My Portfolio Welcome to my portfolio. Here you’ll find a selection of my work. Explore my projects to learn more about what I do. Please also check out my Instagram and Facebook page where I regularly post new makes. Please note that I also make commission pieces and do not show these without express permission from the purchaser. If there's a project in mind you would like to explore with me please drop me a message.

Laura Horsley, Fibre Artist I am a self-taught fibre artist who specialises in needlefelting, based in Teesside, North East England. I started exploring needlefelting as a hobby in 2021, although I have always been creative and had a dabble at other crafting techniques from a very young age. I started needlefelting as a way of gaining back some of my own identity when my son was moving into toddler-hood, needing a hobby that was easy to quickly pop away while I went to retrieve him from climbing up the walls (quite literally!). As he has been growing up, so too has my love of all things wool! I now sell my art work and creations, currently developing kits, and can deliver bespoke workshops. My family are very much used to woolly supply deliveries from the postman and the numerous 'work in progresses' around our home, with my needlefelting eloquently (yet strangely accurately) described by my husband as "stabbystab stuff", which also explains my Instagram profile name! I am inspired by nature, wildlife, and seasonal changes which hopefully comes through in my creations. I'm also passionate about supporting and promoting wellbeing, and sharing how crafting really can help to lift mood, process feelings and experiences, and the resulting pieces give a sense of achievement. Each one of my needlefelted creations is made using a range of barbed needles and fibres, repeatedly poking or 'stabby-stabbing' it into a 3D shape or onto a canvas. I typically use sheep wool in my creations, but have also incorporated other fibres such as alpaca, rose, cotton, bamboo, and silk. I also have started exploring the world of wet felting, combining it with needlefelting and embroidery, different materials, and even zippers to create unique art and gifts. Because each item is handmade, and fibre often has its own idea on how it wants to end up, no two items I make are ever identical, giving the recipient a truly unique handcrafted gift. I always check my suppliers to ensure the fibres I use are ethically sourced, ensuring all wool fibres are mulesing-free, and all dying complies with relevant standards and certification. If you are looking for a unique gift, or have a piece of art in mind I am open to commission requests, please contact me at laurahorsleyfibreart@gmail.com Please enjoy exploring my website, perhaps also follow my socials over on Instagram and Facebook, and reach out if you have any queries or would like to know more.

Bespoke workshops I'm exploring options for delivering bespoke workshops for individuals, small groups, workplaces and community groups/settings which are fun and engaging, with emphasis on promoting wellbeing. If you have any questions or requests please do contact me at laurahorsleyfibreart@gmail.com Workshops currently being developed I'm in the process of designing workshops to suit all abilities and with different themes which can then be tailored to different customer groups and requests.

Shipping & Returns Shipping Policy Please contact me to explore commissioned art pieces and gifts. Upon purchase I keep customers updated on estimated timescales, and notify when complete and ready to dispatch. For items already created and ready to dispatch I aim to process orders by the end of the next working day, occasionally during busy periods this may take an extra day. My working days are Monday to Friday, excluding bank holidays. I currently work my art business around other employment and childcare, so if you do have any concerns about shipping or receipt of items please contact me in the first instance and I'll do all I can to help as quickly as I can. My shipping rates have been planned to be as fair as possible. Shipping rates are calculated per order, and you will be notified of these costs within any quote. Quotes will be provided prior to commencement of any project, and a deposit of 50% will be requested prior to commencing the project. I will always ensure the items are packaged as safely as possible to avoid damage in-transit. On receipt of your order please check all items, as faulty or damaged items must be reported within 8 working days of receiving the parcel. Please be reminded my items are not toys, they are decorative items or art work. No refunds will be given for items that have broken due to being played with or handled in any way that the item was not designed for. For additional security I post all items as UK signed-for. Unfortunately I am not currently posting internationally. Return & Exchange Policy In the unlikely event that a parcel arrives damaged or faulty please contact me at laurahorsleyfibreart@gmail.com so that I can arrange a replacement, exchange, or refund for you. If you wish to return an item I will need to receive this to the address provided when arranging the return, within 28 days of receipt for a refund or exchange. This does not affect your statutory rights. As the goods are your responsibility until they reach me please ensure you safely package your return to prevent any damage to the items or packages. With the exception of faulty or damaged goods I am not responsible for the return postage and therefore advise that you keep proof of postage in case the item(s) does not arrive to me. If an item is returned outside of the 28 day time frame or is in a non re-saleable condition a voucher will be issued at the discretion of Laura Horsley Fibre Art. If you wish to cancel your order and return it to me, under the Consumer Contracts Regulations, you must let me know within 8 working days of receiving your items. This can be done by emailing laurahorsleyfibreart@gmail.com . You will then need to return the whole order, at your own expense, if you have already received it. The original purchase price plus original postage will be refunded. I aim to process returns within 5 working days of receipt.

Terms & Conditions Customer Care I really care about establishing trust and engagement with my customers. If you have any questions about my art work, my products and services, or have a general enquiry or complaint please do contact me using the contact form or emailing laurahorsleyfibreart@gmail.com . Wholesale Inquiries If you are a retailer who is interested in exploring stocking and selling my art work and creations, or interested in working with me to deliver workshops at your venue then please contact me at laurahorsleyfibreart@gmail.com Payment Methods - Credit / Debit Cards - PAYPAL - Offline Payments (at art and craft fairs only, not for online orders). Privacy & Safety Laura Horsley Fibre Art is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or practices with regards to your personal information, please contact me at laurahorsleyfibreart@gmail.com . When you visit my website and use any of my services I appreciate that you are trusting me with your personal information. Your privacy is taken very seriously. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from laurahorsleyfibreart.co.uk (the “Site”). Personal information collected When you visit the Site, certain information is automatically collected about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, information is collected about the individual pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. This automatically collected information is referred to as “Device Information”. Device Information is collected using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, certain information about you is collected, including your name, billing address, shipping address, payment information (including payment card details), email address, and phone number. This is referred to as “Order Information”. When “Personal Information” in this Privacy Policy is referred to this means both Device Information and Order Information. How is your Personal Information used? Order Information is used to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, this Order Information is used to: - Communicate with you; - Screen orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to laurahorsleyfibreart products or services. Device Information is used to help screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize the Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of marketing and advertising campaigns). Sharing your personal Information Personal Information is shared with third parties to help use it as outlined above. For example, WixPayments is used to power the online store – you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy Google Analytics is also used to help understand how customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout Finally, your Personal Information may also need to be shared to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Behavioural advertising As described above, your Personal Information is used to provide you with targeted advertisements or marketing communications that may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work You can opt out of targeted advertising by using the links below: Facebook: https://www.facebook.com/settings/?tab=ads Google: https://www.google.com/settings/ads/anonymous Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. Do not track Please note that the Site’s data collection and use practices are not altered when we see a Do Not Track signal from your browser. Your rights If you are a European resident, you have the right to access personal information held about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. Data retention When you place an order through the Site, your Order Information is retained for our records unless and until you ask us to delete this information. Changes This Privacy Policy may be changed from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Contact details For more information about this Site's privacy practices, if you have questions, or if you would like to make a complaint, please contact by e‑mail at laurahorsleyfibreart@gmail.com .